Singpolyma

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Customer Service Comparison

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Say what you like about Dreamhost, their customer service rocks.

I’ve been using Boxbe for some time as an email whitelist service to quarantine all email not from my contacts (if sent to one of my catch-all email addresses). This works great to stop SPAM while still letting me review easily for any potential ham. There are two problems with this approach: (1) it’s slow (2) it requires proxying all my mail through 4 different mailboxes.

So I was looking for some solutions. The Dreamhost support people (after I finally explained to them what whitelisting is) told me how to do it with their server-side filters. Unfortunately, since they’ve disabled procmail support, this requires creating hundred of filters by hand through a weird web GUI. Not awesome, and certainly not feasible.

So I was also in touch with the Boxbe people to see if things could be improved from their end. I asked three things.

I asked if they could please allow importing GMail address books without the use of a GMail password, so that I could keep them in sync without exporting my contacts to a file all the time.

The response: “Currently, there are no plans in the works for this.”

I asked if they could add a view to see approved email similar to how they have a view for waitlisted emails.

The response: they pointed me at their waitlist view, as though that solved the problem.

I asked if they could ping Dreamhost to get the ban on forwarding catch-all email addresses to Boxbe lifted.

The response: “At this time, Boxbe is a stand-alone application service, but we will pass this along to our Product Development team.”

All in all, an awful customer service experience, they really need some new
Managing Leads strategies. I then found out they have a GetSatisfaction forum. I checked it out, and found that any real problems posted there are replied to with robot-like requests for the user to email support. I really don’t think they get it.

OpenPGP Keys with Photos

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So, one of the things I decided to do with the transition to my new PGP key was add a small JPEG photo (my common avatar, which is indeed a photo of me) as a UID. This is something OpenPGP keys have supported for some time, it doesn’t add too much to the keysize (as long as you keep the photo small, which I did), it helps people to identify me, and ties the key more firmly to my IRL identity.

I then discovered a problem: some old keyservers, like pgp.mit.edu, *will not* accept keys with photo UIDs. It’s not that they ignore the photo, it’s that they simply refuse the key!

So, with the help of Daniel Kahn Gillmor, I have discovered the strategy for uploading these keys to the old keyservers using the CLI interface to GnuPG (which is what I normally use for my OpenPGP stuff).

cd /tmp/
mkdir -m 0700 testring
gpg --export KEYID | GNUPGHOME=/tmp/testring gpg --import
GNUPGHOME=/tmp/testring gpg --edit-key KEYID

# Select the photo UID by typing it’s number

deluid
save
GNUPGHOME=/tmp/testring gpg --keyserver pgp.mit.edu --send KEYID
rm -rf /tmp/testring

Free Youtube in any Browser

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Many people have used and loved, Free Youtube (or FYT), my Greasemonkey script that allows people to use Youtube (and other video sharing sites like Google Video, blip.tv, and others) wthout having a Flash player installed. This is useful for the many people who are on hardware or OSs not supported by Adobe, or those who refuse to install the hideous thing on matters of strong principle.

Now, this freedom cane be taken outside of browsers like Firefox and Epiphany that have userscript functionality. Today, right here in this post, I am releasing a version of FYT as a bookmarklet! (Kudos to Christopher Vollick for having the idea.)

Updated to work better with Safari/Quicktime

Drag 5C.com%5C%2Fv%5C%2F%28%5B%5E%5C%26%5D%2B%29%2F%29%3B%0D%0A%09%09%09var%20vimeoid%20%3D%20data.match%28%2Fvimeo%5C.com%5C%2F%5B%5E%5C%3F%5D%2B%5C%3Fclip_id%3D%28%5B%5E%5C%26%5D%2B%29%2F%29%3B%0D%0A%09%09%09var%20blipid%20%3D%20data.match%28%2Fblip%5C.tv%5C%2Fplay%5C%2F.%2B%24%2F%29%3B%0D%0A%09%09%09var%20wpid%20%3D%20data.match%28%2Fv%5C.wordpress%5C.com%5C%2F%28%5B%5E%5C%2F%5C%26%3F%23%5D%2B%29%2F%29%3B%0D%0A%09%09%09var%20flowplayer%20%3D%20data.match%28%2Fflowplayer%2F%29%3B%0D%0A%09%09%09if%28objects%5Bi%5D.parentNode.nodeName%20%3D%3D%20%22OBJECT%22%29%0D%0A%09%09%09%09var%20o%20%3D%20objects%5Bi%5D.parentNode%3B%0D%0A%09%09%09else%0D%0A%09%09%09%09var%20o%20%3D%20objects%5Bi%5D%3B%0D%0A%09%09%09if%28ytid%20%26%26%20ytid%5B1%5D%29%20%7B%0D%0A%09%09%09%09ytid%20%3D%20ytid%5B1%5D%3B%0D%0A%09%09%09%09linkurl%20%3D%20%27http%3A%2F%2Fyoutube.com%2Fwatch%3Fv%3D%27%20%2B%20ytid%3B%0D%0A%09%09%09%7D%20else%20if%28vimeoid%20%26%26%20vimeoid%5B1%5D%29%20%7B%0D%0A%09%09%09%09vimeoid%20%3D%20vimeoid%5B1%5D%3B%0D%0A%09%09%09%09linkurl%20%3D%20%27http%3A%2F%2Fvimeo.com%2F%27%20%2B%20vimeoid%3B%0D%0A%09%09%09%7D%20else%20if%28blipid%29%20%7B%0D%0A%09%09%09%09GM_xmlhttpRequest%28%7B%0D%0A%09%09%09%09%09method%3A%20%27GET%27%2C%0D%0A%09%09%09%09%09url%3A%20objects%5Bi%5D.src%2C%0D%0A%09%09%09%09%09onload%3A%20function%28responseDetails%29%20%7B%0D%0A%09%09%09%09%09%09GM_xmlhttpRequest%28%7B%0D%0A%09%09%09%09%09%09%09method%3A%20%27GET%27%2C%0D%0A%09%09%09%09%09%09%09url%3A%20unescape%28responseDetails.finalUrl.match%28%2Ffile%3D%28%5B%5E%5C%26%5D%2B%29%5C%26%2F%29%5B1%5D%29%2C%0D%0A%09%09%09%09%09%09%09onload%3A%20function%28responseInner%29%20%7B%0D%0A%09%09%09%09%09%09%09%09linkurl%20%3D%20responseInner.responseText.match%28%2F%3Citem%3E%5B%5E%5Cf%5D%2B%3Clink%3E%28.%2B%29%3C%5C%2Flink%3E%2F%29%5B1%5D%3B%0D%0A%09%09%09%09%09%09%09%09embedLink%28o%2C%20linkurl%29%3B%0D%0A%09%09%09%09%09%09%09%09o.parentNode.removeChild%28o%29%3B%0D%0A%09%09%09%09%09%09%09%7D%0D%0A%09%09%09%09%09%09%7D%29%3B%0D%0A%09%09%09%09%09%7D%0D%0A%09%09%09%09%7D%29%3B%0D%0A%09%09%09%7D%20else%20if%28flowplayer%29%20%7B%0D%0A%09%09%09%09var%20config%20%3D%20eval%28%27%28%27%20%2B%20objects%5Bi%5D.getAttribute%28%27flashvars%27%29.match%28%2F%5Econfig%3D%28%5C%7B.%2B%5C%7D%29%24%2F%29%5B1%5D%20%2B%20%27%29%27%29%3B%0D%0A%09%09%09%09var%20div%20%3D%20document.createElement%28%27div%27%29%3B%0D%0A%09%09%09%09div.innerHTML%20%3D%20videoReplaceHTML%28config.playlist%5B1%5D.url%2C%20%27video%2Fmp4%27%29%3B%0D%0A%09%09%09%09o.parentNode.insertBefore%28div%2C%20o%29%3B%0D%0A%09%09%09%09toremove.push%28o%29%3B%0D%0A%09%09%09%7D%20else%20if%28wpid%29%20%7B%0D%0A%09%09%09%09GM_xmlhttpRequest%28%7B%0D%0A%09%09%09%09%09method%3A%20%27GET%27%2C%0D%0A%09%09%09%09%09url%3A%20%27http%3A%2F%2Fv.wordpress.com%2Fwp-content%2Fplugins%2Fvideo%2Fvideo-xml.php%3Fguid%3D%27%20%2B%20wpid%5B1%5D%2C%0D%0A%09%09%09%09%09onload%3A%20function%28responseDetails%29%20%7B%0D%0A%09%09%09%09%09%09var%20videourl%20%3D%20responseDetails.responseText.match%28%2Fmovie_file%3E%28%5B%5E%3C%5D%2B%29%3C%2F%29%5B1%5D%3B%0D%0A%09%09%09%09%09%09o.innerHTML%20%3D%20videoReplaceHTML%28videourl%29%3B%0D%0A%09%09%09%09%09%7D%0D%0A%09%09%09%09%7D%29%3B%0D%0A%09%09%09%7D%20else%20if%28o.getAttribute%28%27flashvars%27%29%29%20%7B%0D%0A%09%09%09%09var%20videourl%20%3D%20o.getAttribute%28%27flashvars%27%29.match%28%2Ffile%3D%28.%2B%29%2F%29%5B1%5D%3B%0D%0A%09%09%09%09if%28videourl%29%20%7B%0D%0A%09%09%09%09%09var%20div%20%3D%20document.createElement%28%27div%27%29%3B%0D%0A%09%09%09%09%09div.innerHTML%20%3D%20videoReplaceHTML%28videourl%29%3B%0D%0A%09%09%09%09%09o.parentNode.insertBefore%28div%2C%20o%29%3B%0D%0A%09%09%09%09%09toremove.push%28o%29%3B%0D%0A%09%09%09%09%7D%0D%0A%09%09%09%7D%0D%0A%09%09%09if%28linkurl%29%20%7B%0D%0A%09%09%09%09embedLink%28o%2C%20linkurl%29%3B%0D%0A%09%09%09%7D%0D%0A%09%09%7D%0D%0A%7D%0D%0Afunction%20init%28%29%20%7B%0D%0A%09if%28lock%29%20return%3B%0D%0A%09lock%20%3D%20true%3B%0D%0A%09%2F%2A%20YOUTUBE%20%2A%2F%0D%0A%09if%28window.location.href.match%28%2Fyoutube.com%5C%2Fwatch%2F%29%29%20%7B%0D%0A%09%09var%20videourl%20%3D%20%27http%3A%2F%2Fyoutube.com%2Fget_video.php%3F%27%3B%0D%0A%09%09unsafeWindow.swfArgs%5B%27vq%27%5D%20%3D%20%272%27%3B%20%2F%2A%20use%20higher%20quality%20%2A%2F%0D%0A%09%09unsafeWindow.swfArgs%5B%27fmt%27%5D%20%3D%20%28unsafeWindow.isHDAvailable%3F%2722%27%3A%2718%27%29%3B%20%2F%2A%20use%20higher%20quality%20%2A%2F%0D%0A%09%09for%28var%20i%20in%20%5B%27fmt%27%2C%27video_id%27%2C%27vq%27%2C%27t%27%5D%29%20%7B%0D%0A%09%09%09i%20%3D%20%5B%27fmt%27%2C%27video_id%27%2C%27vq%27%2C%27t%27%5D%5Bi%5D%3B%0D%0A%09%09%09videourl%20%2B%3D%20%27%26%27%20%2B%20i%20%2B%20%27%3D%27%20%2B%20unsafeWindow.swfArgs%5Bi%5D%3B%0D%0A%09%09%7D%0D%0A%09%09document.getElementById%28%27watch-player-div%27%29.innerHTML%20%3D%20videoReplaceHTML%28videourl%2C%20%27video%2Fmp4%27%29%3B%0D%0A%09%2F%2A%20GOOGLE%20VIDEO%20%2A%2F%0D%0A%09%7D%20else%20if%20%28window.location.href.match%28%2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to your bookmarks bar, or bookmark it in whatever way your browser prefers.

And, for those of you who’s browsers don’t have a working bookmark system, or one that doesn’t support bookmarklets, just save this string somewhere:

Junt cut-n-paste it to your address bar and hit Enter and FYT will process the current page.

rel=first/last for WordPress

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In line with my last post I have also created a plugin that adds <link> tags to your <head> section on appropriate pages for rel=first and rel=last, attributes that allow browsers and others to easily discover the first and last page in a set of pages.

The plugin also provides utility functions for getting this information so that you can add human-visible <a> tags, if you prefer.

Visit the plugin page

rel=prev/next for WordPress

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Christopher Vollick pointed out to me yesterday that my site was not supporting rel=next and rel=prev. For those who don’t know, these rel attributes have been with HTML since HTML3, and they allow you to easily use a bookmarklet or extension or whatever you want to go to the next/previous page in a set of pages (like blogs archives). This is a really great thing, and I was a bit suprised WordPress doesn’t support it by default.

This can partly be implemented with a plugin, but unfortunately to fully implement it I needed to create a 3 line patch to core. I have uploaded the tiny plugin and the patch to a gist so you can download them and install/apply to get these great features on your site!